terms of use

General Terms and Conditions (GTC)

Provider:
H2 Technologies GmbH
App: Amara
Status: December 15, 2025

§ 1 Scope of application and provider

(1) These General Terms and Conditions (hereinafter referred to as "GTC") apply to all contracts between H2 Technologies GmbH, Jägerndorfer Zeile 48, 12205 Berlin, Germany (hereinafter referred to as "Provider" or "we") and the users (hereinafter referred to as "Users") of the mobile application "Amara" (hereinafter referred to as "App").

(2) The offer is directed exclusively at consumers within the meaning of § 13 BGB (private individuals).

(3) The inclusion of the user's own terms and conditions is hereby rejected, unless otherwise agreed.

§ 2 Subject matter of the service and scope of functions

(1) AI Companion: Amara is an AI-based companion that enables users to engage in interactive conversations via text and voice (and, in the future, image uploads) and supports them in their everyday lives. Full use of the app, especially communication with the AI, requires a stable and active internet connection (Wi-Fi or mobile network). Without an internet connection, the app cannot be used or can only be used to a very limited extent.

(2) Content and lifestyle features: The app offers a wide range of entertainment and lifestyle features that enable the AI to communicate with the user. These include, among others:

• Information & News: Current news, "Good News of the Day," historical facts ("50 Years Ago Today"), and gossip.

• Spirituality & Mindfulness: Horoscopes, prayers, quotes, gratitude exercises, meditations, and reminders to rest and relax.

• Mental fitness & entertainment: puzzles, quizzes, stories, audiobooks, and mental training.

• Nutrition & health: meal planning, shopping lists, cooking ideas, and reminders to drink enough fluids ("Drink enough").

• Medication reminder: A feature that reminds the user to take their medication (schedule reminder).

(3) Data integration & personalization: In order to personalize the conversation, the app can access the following data and sensors (after receiving the user's consent):

• Health data: steps, workouts, calories, sleep data (via HealthKit/Google Fit).

• Location: Recording of home location, optionally also continuous background tracking to detect changes of location.

• Calendar: Read access to calendar entries for scheduling appointments.

• SOS function (beta): The app includes an experimental function ("beta status") that allows users to automatically call or notify predefined contacts in an emergency.

(4) Important note (Not a medical device / Disclaimer / SOS warning):

• The app and all advice on nutrition, drinking, medication, or mental health are for informational, entertainment, and lifestyle purposes only.

• Amara is not a medical device. Neither the analysis of health data nor the medication reminder serve to diagnose, cure, monitor, or alleviate diseases.

• User responsibility: The medication reminder serves only as an organizational aid (similar to an alarm clock). The user is solely responsible for taking medication correctly (dosage, timing, interactions). The provider is not liable for missed doses, e.g., due to technical failures of the app or a dead battery.

• AI does not replace a doctor or psychologist. In health or psychological emergencies, professional help should always be sought.

• Supplement to the SOS feature: The SOS function is purely an additional support feature and does not replace making an emergency call to the official emergency services (e.g., 110, 112 in Germany). The provider does not guarantee the successful execution of the notification or call. Since the function depends on third-party services, the functionality of the end device, and an active Internet and mobile phone connection, delivery cannot be guaranteed, especially in areas with poor reception, server failures, software errors, or empty batteries.

(5) No liability for AI responses and their consequences: The user is aware that AI-generated responses may contain errors ("hallucinations"). The provider is not liable for damage to property or assets resulting from the user following incorrect advice or information provided by the AI. The implementation of tips (e.g., craftsman tips, repair instructions, everyday hacks) is carried out exclusively at the user's own risk.

(6) No liability for entertainment content: Horoscopes, spiritual content, and gossip, in particular, are forms of entertainment content whose factual accuracy cannot be guaranteed.

(7) Disclaimer SOS function: The provider accepts no liability for damage caused by the SOS function (beta) not working as expected in an emergency (e.g., failed call, message not sent), unless the provider is guilty of intent or gross negligence. The user is obliged not to rely solely on the app in emergency situations.

(8) The provider reserves the right to change, expand, or discontinue individual functions (e.g., news sources or third-party content) at any time.

§ 3 Registration, Login, and Minimum Age

(1) Use of the app requires registration and subscription.

(2) Minimum age: The offer is aimed exclusively at persons who have reached the age of 16. By registering, the user confirms that they are at least 16 years old.

(3) Login methods: Login is passwordless via third-party services (e.g., "Sign in with Apple," "Google Sign-In") or by email/phone number with a one-time password (OTP).

(4) Profile & data: Users can voluntarily provide additional profile information (e.g., profile picture, date of birth, first and last name) in order to personalize the AI's communication with them.

(5) Duty of care: Since no traditional password is assigned, it is the user's responsibility to take special care to protect access to their email account or smartphone from third parties, as otherwise they could gain access to the app account.

§ 4 Subscription, costs, vouchers, and trial period

(1) Paid use: The Amara app is generally subject to a fee. There is no permanently free version available.

(2) Subscription model: The user selects a subscription model when starting for the first time. The regular terms are:

• 1 month

• 6 months

• 12 months

(3) Vouchers:

• The user has the option of redeeming vouchers for subscription periods of 3, 6, or 12 months.

• Such a voucher covers the full cost of the first billing period of the subscription.

• Automatic renewal: After the period paid for by the voucher expires, the subscription automatically converts to a regular, paid subscription. Billing is then carried out using the payment method stored in the App Store or Google Play Store.

• If the user does not wish to continue with the paid service, they must cancel the subscription in good time (usually up to 24 hours before the end of the voucher period) in the App Store settings.

(4) Free trial period (7 days):

• Unless a voucher is redeemed, each subscription begins with a free trial period of 7 days from the time of initial registration and booking.

• During these 7 days, the user will not incur any costs.

• Automatic conversion: If the user does not cancel the subscription at least 24 hours before the end of the trial period in the App Store settings, the trial period will automatically convert to the selected paid subscription.

(5) No ads: The app is ad-free.

§ 5 Conclusion of contract and billing via app stores

(1) The purchase of subscriptions and payment processing are carried out exclusively via the respective app store (Apple App Store or Google Play Store).

(2) The subscription contract (including the preceding trial period or voucher period) is concluded when the user confirms the booking in the App Store (e.g., by clicking on "Subscribe" or "Redeem" and then verifying with a password, Face ID, or Touch ID).

(3) The terms of use and payment conditions of the respective app store (Apple Terms and Conditions or Google Play Terms and Conditions) apply in addition. The provider has no direct access to the user's payment data.

§ 6 Term and termination

(1) Term: The subscription runs for the selected period and is automatically renewed for the same period if it is not canceled in due time.

(2) Cancellation: Cancellation of a subscription (including during the trial period or a voucher period) must be done directly via the settings of the respective app store (Apple ID settings or Google Play subscriptions). Cancellation by email to the provider is not technically effective, as the contract is managed via the store.

(3) Deadlines: Termination must generally take place no later than 24 hours before the end of the current billing period, trial period, or voucher period in order to prevent automatic renewal or charges. The provisions of Apple or Google apply in this regard.

§ 7 Right of withdrawal

(1) Since the purchase is made via app stores (third-party providers), the right of withdrawal is governed by the terms and conditions of the respective store (Apple or Google).

(2) The right of withdrawal expires prematurely for digital content and services if the user has expressly agreed to the start of the execution of the contract (immediate access to the app functions) and has confirmed their knowledge that they lose their right of withdrawal by giving their consent.

§ 8 Rights of use, software license, and content

(1) Granting of rights to the app (software license): The provider grants the user a simple, non-transferable right, limited to the duration of use, to use the app for private purposes. Any use beyond this, in particular commercial reproduction, sale, or rental of the app, is not permitted.

(2) Prohibition of technical manipulation: The user is prohibited from decompiling or reverse engineering the source code of the app or circumventing technical protection measures, unless this is expressly permitted by law.

(3) User content (user input): If the user enters or makes content (text, speech, images, calendar entries) available in the app ("input"), the copyrights to this content remain with the user.

(4) License for input: The user grants the provider the right to use the input exclusively to generate the conversation and functions (e.g., appointment reminders, location updates) for the respective user.

• The content will not be published.

• The content will not be made available to other users.

(5) Prohibited content: It is prohibited to enter or generate content that is illegal, racist, offensive, pornographic, harmful to minors, or infringes on the rights of third parties. The provider reserves the right to block user accounts in the event of violations.

§ 9 Liability

(1) The provider shall be liable without limitation in cases of intent and gross negligence, as well as in cases of injury to life, limb, and health.

(2) In cases of slight negligence, the provider shall only be liable for breaches of essential contractual obligations (cardinal obligations). In such cases, liability shall be limited to foreseeable damage typical for this type of contract.

(3) No liability for AI responses: The provider does not guarantee the accuracy, completeness, or timeliness of the responses generated by the AI. Users act at their own risk when following the advice of the AI.

(4) No liability for entertainment content: Content such as horoscopes, spiritual texts, gossip, or historical reviews is provided for entertainment purposes only. The provider is not liable for its accuracy or suitability for life coaching.

(5) Liability for third-party content (news): Insofar as the app displays news or information from third parties (e.g., news aggregators), the provider does not adopt this content as its own. The provider does not guarantee the accuracy, timeliness, or completeness of these external news sources.

(6) The provider accepts no liability for technical malfunctions of app stores, GPS signals, or the internet.

§ 10 Data protection

The protection of your data is our top priority. Information on the collection and processing of personal data (in particular health, location, and calendar data) can be found in our privacy policy, which is available in the app and on our website.

§ 11 Final provisions, choice of law, and contract language

(1) Choice of law: The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you have placed the order as a consumer and have your habitual residence in another country at the time of your order, the application of mandatory legal provisions of that country remains unaffected by the choice of law made in sentence 1.

(2) Contract language: The language available for the conclusion of the contract is German. If the provider makes terms and conditions or other contract-related information available in other languages (e.g., English), these are for information purposes only and as a reading aid. In the event of contradictions or questions of interpretation between the German version and a version in another language, the German text shall be authoritative.

(3) Online dispute resolution: The EU Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr/. We are not willing and not obliged to participate in dispute resolution proceedings before a consumer arbitration board.

(4) Should individual provisions of this contract be invalid, the remainder of the contract shall remain valid.

Support Contact

If you have any questions about these terms and conditions or the app, please contact us at: Email: support@amara.app